Market competition has increased over the years; therefore, it has been increasingly difficult for a business to stand out and carve a position in the digital marketplace.
During strategic planning, management teams often ask what they can do to make a real splash amongst consumers without breaking the bank. One of the most proactive tools to support corporate individualism is to offer a world-class level of customer service and a brand message that promotes an organisation as one that cares about the customer journey.
Implementing a bespoke customer portal can be a valuable business asset and lead to improved ROI, customer retention, and brand loyalty. But what is it? a customer portal is simply an online sharing channel that allows clients and customers to privately communicate, securely and in real-time. The provision of responsive customer support is especially useful for organisations who collaboratively work with clients around the globe. A well-designed customer portal is feature-rich, interactive and includes bespoke sharing capabilities, from data records and schedules through to standard document formats.
Greater costs are often associated with sharing information across Virtual Private Networks (VPNs), so a customer portal can be the most available option for large scale enterprises that have multiple sites or suppliers. Of course, security is paramount, therefore our developers ingrain security encryption which conforms to stringent multiple security standards for maximum protection and in accordance with legislative requirements and data governance.
One of the most beneficial reasons to implement a customer portal is to mitigate against increasingly common time restraints in the business world. For example, the supply chain is made up of many multiple parts each with its own need to access information quickly and often on the move. A customer portal allows authorised users to access information from anywhere in the world, therefore users can attain the answers they urgently need. Swift information access can lead to financial savings and improved staff efficiencies within customer support departments, who now have more time to focus on other core business areas.
Our Customer portal software solutions include:
